Subscription and Billing:

Your subscription begins upon signing up and providing payment information.

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If your plan includes a 30-day free trial, you will not be charged during the trial period. After 30 days, your subscription automatically converts to a paid plan and billing begins unless you cancel before the trial ends.

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Subscription fees are billed automatically on a recurring 30-day cycle beginning on the date of the initial paid charge.

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You may cancel at any time. Cancellations take effect at the end of the current billing cycle. Payments already made are non-refundable.

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It is the client’s sole responsibility to manage and cancel their subscription prior to the next billing date if they do not wish to continue. Pano is not responsible for reminder notifications or cancellation requests not submitted before the renewal date.

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Product Delivery

Content creation cannot begin until we receive your product. Clients are responsible for shipping costs and any customs fees, if applicable.

Tracking information for shipped products must be provided to ensure timely processing.

Subscription and billing schedules remain active during the free trial period, regardless of product delivery status.

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If product delivery is delayed, scheduled posts may be adjusted within your active subscription period. Billing cycles remain active regardless of product delivery timing.

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Content Creation Timeline

Once your product is received, we will schedule and execute content creation as per your subscription plan.

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All posts created during your subscription period count toward your monthly content total, whether or not collaboration invitations are accepted.

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No Reshoots Policy:

Due to the nature of our service and production workflow, we do not offer reshoots. All content is created using best practices for visual quality, storytelling, and product presentation, based on the information and guidance provided prior to filming. Please ensure any specific requests or instructions are shared in advance.

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Advertising Disclaimer:

We are not responsible for any false or misleading advertising claims related to your product.

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Rights and Ownership

All content created by Pano remains the intellectual property of Pano.

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Clients are granted a non-exclusive, perpetual license to use the delivered content for marketing and promotional purposes, including but not limited to social media, paid advertising, website use, email marketing, and other brand materials.

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Upon request, final video files (MP4 format) can be provided to the client.

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Client acknowledges that content created by Pano is non-exclusive and may include multiple brands or products within the same piece of content. Pano reserves the right to create, publish, and distribute such collaborative or multi-brand content at its discretion.

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Pano retains the right to publish, repost, and use all created content across its social platforms, website, portfolio, advertising, and promotional materials.

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Third-Party Brand Usage
If other brands or products are featured in the created content (e.g., ingredients, tools, or partner products), those brands are granted the right to use the video(s) in their own marketing materials, social media, and promotional campaigns. Such usage is permitted provided the content is not altered in a way that misrepresents our work or your product.

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Cancellations and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing cycle.

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Refunds for unused portions of a subscription period are not provided.

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Product Return Policy

Products provided for content creation will not be returned unless otherwise agreed upon.

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Liability We are not responsible for damages or losses during product shipment. Clients must ensure safe and timely delivery of their product to us.

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Performance Disclaimer:

While we use proven strategies designed to maximize reach and engagement, we do not guarantee specific view counts, sales results, or audience growth outcomes.

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Agreement to Terms

By subscribing, initiating your free trial, and shipping your product, you confirm that you have read, understood, and agreed to these terms and conditions.

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For questions or concerns, please contact us at info@gotpano.com.

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Additional Terms and Policies:

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Accessibility Statement
We strive to make our services accessible to all users. If you encounter any accessibility issues or require accommodations, please contact us at info@gotpano.com, and we will work to address your concerns promptly.

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Privacy Policy
We are committed to protecting your privacy.

Personal information collected during the subscription process, including billing and communication details, is used solely for providing our services and will not be shared or sold to third parties.

Any data provided in the course of the subscription, such as shipping information, is stored securely and used only for operational purposes.

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Data Use and Retention
Created content, analytics, and feedback collected during the subscription period may be retained and used for improving our services, marketing efforts, and operational purposes.

Upon cancellation, your personal data will no longer be actively used unless legally required.

 

 

Termination of Service
We reserve the right to terminate service at any time for violations of these terms, misuse of our services, or for any reason deemed necessary. Notice will be provided in such cases.

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Force Majeure
We are not liable for delays or failures in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, labor strikes, or disruptions to internet services.

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Dispute Resolution and Governing Law
Any disputes arising from these terms will be governed by the laws of the State of Arizona, United States, without regard to its conflict of law principles.

Parties agree to resolve disputes through mediation before pursuing legal action.

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Changes to Terms
We reserve the right to modify these terms and conditions at any time. Clients will be notified of changes, and continued use of our services constitutes acceptance of the updated terms.

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Accessibility Statement:

At Pano, we’re committed to making our website and services accessible to everyone, including individuals with disabilities. We believe all users should be able to access, understand, and benefit from our content—regardless of technology or ability.

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Our Commitment:

We strive to follow best practices and relevant standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to ensure our website is accessible and usable for the widest possible audience.

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Ongoing Efforts

We are continuously improving the accessibility of our website and digital content. This includes regular testing, user feedback, and adjustments to our design and functionality to remove barriers and enhance usability.

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Having Trouble Accessing Something?:

If you experience any difficulty using our site or accessing any part of our content, please let us know. We are happy to provide assistance, alternative formats, or other accommodations as needed.

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📩 Contact us at: info@gotpano.com
Subject line: Accessibility Assistance Request

We aim to respond to all accessibility inquiries within 2 business days.

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Compatibility:

Our site is designed to be compatible with:

• Current versions of major browsers (Chrome, Safari, Firefox, Edge)

• Screen readers and keyboard-only navigation

• Mobile devices and tablets

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Limitations:

While we are actively working to improve accessibility, some older content or third-party tools may not fully meet current standards. We appreciate your patience and feedback as we address these areas.